010-200 - Repair/Recalibration/Credit
Modification to APCS product will result in invalid warranty. Product requiring repair, recalibration or testing should be returned. Charges may apply.
###Repair
The repair form must be filled!!
Returned product will be inspected and evaluated. Customers are advised of any fault and may be quoted a fee if a repair is not covered by warranty. Standard repair fees do not cover costs for relatively costly components.
###Recalibration
The repair form must be filled!!
Recalibration is requested when a product requires a change to its function or calibration. Returned product will initially be inspected and evaluated. Customers are advised of any fault and may be quoted a fee if a repair is not covered by warranty. Product is then modified to the customer’s specification. Standard fees apply plus any product option charge.
###Credit
The repair form must be filled!!
Returned items are inspected before the credit is applied.
APCS will accept the return of any unused APCS module within 6 months of purchase date.
A charge for this service will be deducted from any credits due. This will be calculated at 15% of list price (not the discounted price) applicable to the goods at the time of purchase for standard modules.
Special products require negotiation with APCS.
Accessory items or systems cannot be returned for restocking unless a special agreement was reached prior to purchase.
Return freight costs for any type of equipment are the Sender’s responsibility unless incorrect supply due to APCS fault.
Attachments
Most drawings are supplied in PDF format. Portable Document Format is used to present documents in a manner independent of application software, hardware, and operating systems.
Lead Time for a Service Item Product
Service items include support, repairs, reports. Times vary.
Order Processing
APCS makes and customises products according to a customers order. Upon receipt of the customers order the following information is required before manufacture, allocation or deliver until full details are given, these include;
- Identity of purchaser. Company name, ABN (Australian companies), street address and accounts email address.
- Required delivery address.
- Full part number and calibration detail required to manufacture items.
- Total on purchase order to include delivery charges. Orders received with missing information will be entered and marked to indicate missing details and returned to the customer for correction or approval.
Compliance with the above ensures that your items are manufactured and delivered according to the required specifications.
Standard delivery times commence after the order has been approved for processing.